Refund policy
Because we want you to love this deck - but we also need to be honest about how this works.
Reach Out Before Sending Anything Back
If you're thinking about returning your deck, just email us first at hello@therapycards.co. Any package that shows up without a heads-up will not be accepted. We promise we're easy to reach - just ask.
The Deck Must Be Unopened and Unused
We can only accept returns if the deck is still sealed in its original packaging - not damaged, not opened, not used. If you've opened it, it's yours. But we hope you understand - and we hope the deck meets you exactly where you are.
Something Wrong With Your Deck?
If anything is damaged, defective, or not what you ordered upon receipt, contact us right away at hello@therapycards.co with photos. We will make it right.
Return Shipping Is On You
You'll cover the cost of return shipping. We recommend using a trackable service to protect your return in transit.
We'll Handle It Fast
Once we receive your return, we'll inspect it and notify you. If approved, we'll refund the full deck price - not the original shipping cost - to your payment method within 10 business days.